Poo Patrol Pet Waste Cleanup Service, Inc
Scooping POO in Western North Carolina
SERVING
BUNCOMBE AND HENDERSON COUNTIES, ALSO PARTS OF TRANSYLVANIA, POLK, AND RUTHERFORD COUNTIES
Poo Patrol Pet Waste Cleanup Service, Inc
PO Box 325
Fletcher, NC 28732
ph: 828-551-9027
scoopers
Frequently asked Questions
Frequently Asked Questions
What is "cross contamination”?
When a yard is completed, we disinfect our shoes and tools. You can be assured we are doing all we can to prevent the spread of dog diseases.
What about winter?
Dogs keep making their messes all year long, so we work all 12 months of the year, and our company continues to remove the dog waste even in the winter months.
What about snow or rain?
We’ll work in most weather, but heavy snow, rain, and severe storms will cause us to postpone our work that day. We intend to make up the work later that week. If a prolonged weather problem keeps us from working the whole week, we will not charge for those missed days.
Poo Patrol does not work on...
- New Years Day
- Memorial Day
- July 4th
- Thanksgiving Day and the Following Day
- Christmas Eve and Christmas Day
For the fall / winter holidays... if the holiday falls on your normal service day, we will return to your yard the following week on your normal day. You will still be charged for two weeks of service because there will be two weeks worth of waste. If you decide to clean the week we are not there we will not charge for that week.
For the spring and summer holidays... if they fall on your normal service day we will clean your yard one to two days prior or after the holiday.
What about gates?
You have a few options:
1) You know you will be home all day and could let our worker in.
2) Leave your gate unlocked on your service day.
3) Use one of our combination locks. With this option, your gate remains locked and we both will be able to enter the yard when necessary.
What about the dog in the yard?
In most cases we can work with your dog in the yard. We get along well with dogs. However, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean your yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our workers.
We ask that if your dog(s) will be in the yard ... they have the appropriate vaccinations to ensure the safety of our staff.
What about skipping a service day?
If the dog will be gone from the yard for a couple of weeks or more, please call. We can hold service and you will not be charged for those days. If, however, a hold results in an accumulation of waste, a "restart fee" may be assessed. (i.e.: A hold during the winter even though the dog is still using the yard, would cause a build up of waste. An extra fee for the first return visit would be assessed based on the extra time required to clean the yard.)
What about payments?
We will send an invoice in the mail or leave it on your cleaning day (your preference) on or around the 20th of each month.(Emailing you the invoice will be available soon) There is a $10.00 late fee for accounts not paid by the 10th of the month. If payment is not received by the 20th of the month, service will be suspended until payment is received. (Please note that if your service has been suspended and your dog(s) continue to use the yard, there may be an additional charge on your next visit due to the additional accumulation of waste.)
Returned checks... Customers will be charged a $20.00 return check fee and will be immediately re-invoiced
What about contracts?
Poo Patrol doesn’t need a contract to serve you. We can start and stop your service over the phone. There are no minimum service periods, and you can cancel service at anytime.
Poo Patrol Pet Waste Cleanup Service, Inc
PO Box 325
Fletcher, NC 28732
ph: 828-551-9027
scoopers
